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Privacy Policy

How Transovex collects, uses, and protects your personal information.

Last updated: 1 June 2025 • Effective date: 1 June 2025

1. Introduction

Transovex ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at transovex.com or interact with our informational content and contact forms.

This website is operated for informational purposes only. We do not offer paid services, conclude contracts, or process financial transactions through this website. All content is provided for information about our logistics capabilities.

2. Data We Collect

We may collect the following categories of personal data:

  • Contact form data: name, company name, email address, phone number, and the content of messages you submit via our contact forms.
  • Usage data: IP address, browser type and version, pages visited, time on site, referring URL, and device type — collected via cookies and server logs.
  • Communication data: any correspondence you send to us via email at info@transovex.com.

We do not collect sensitive personal data (such as health, financial, or biometric data) through this website.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and contact form submissions.
  • To provide you with information about our logistics services and capabilities.
  • To improve and maintain our website and its content.
  • To analyse website usage patterns and optimise the user experience.
  • To comply with legal obligations to which we are subject.

We do not use your personal data for automated decision-making or profiling that produces legal effects.

We process your personal data under the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and applicable national data protection laws:

  • Legitimate interests: responding to your enquiries and improving our website.
  • Consent: for the setting of non-essential cookies (where you have provided consent via our cookie banner).
  • Legal obligation: where we are required by law to process or retain certain data.

5. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

  • Service providers: trusted third-party providers who assist in operating our website (e.g. hosting, analytics), who are contractually bound to process data only on our behalf and in accordance with our instructions.
  • Legal authorities: where disclosure is required by law, regulation, or court order.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months from the date of submission, after which they are deleted or anonymised.

7. Your Rights

Under applicable data protection law, you may have the following rights with respect to your personal data:

  • Access: the right to obtain confirmation of whether we process your data and to receive a copy.
  • Rectification: the right to have inaccurate or incomplete data corrected.
  • Erasure: the right to request deletion of your data in certain circumstances.
  • Restriction: the right to request that we restrict the processing of your data.
  • Portability: the right to receive your data in a structured, machine-readable format.
  • Objection: the right to object to processing based on legitimate interests.
  • Withdraw consent: the right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@transovex.com. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies on our website. Essential cookies are necessary for the website to function correctly; non-essential cookies (analytics, preference) are set only with your consent. For full details, see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

We may transfer personal data to countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.